Kontur

Faster Company Registration

Helping companies sign up without waiting for manual setup.

Users confirm their company and start working

Kontur.Logistics clients

Outcome 40% → 65% signed up without help

Role: Senior Product Designer
Team: Onboarding specialists, analyst
Scope: Signup flow, access checks, error messages

I found that our team was manually registering companies whose employees already had verified access in another Kontur service. I designed a way to reuse that access.

More companies could start on their own, and our team handled fewer registration requests.

Problem

Many users could not register their company without the company director’s digital signature. They had to ask our team for help and wait before they could start.

Approach

I reviewed registration requests with the team. Some users already had verified access to their company in another Kontur service. I proposed letting them use that access to register themselves.

Collaboration

I worked with the onboarding team and an analyst to identify which users could register independently. I designed the flow and the next steps for people who still needed help.

The Kontur team together in the office — The Kontur team

How it works

Users enter their company’s tax ID. We find the company and check their access. If they can manage it, they confirm registration and start working.

Organization list with certificate and Diadoc registration options — Users choose how to register

Organization registration form explaining Diadoc admin requirements — One field to find the company

Loading state while the organization is looked up in Diadoc — The company and access are checked together

Registration screen with a modal progress indicator — Progress is visible while registration completes

When users need help

If the company is already registered, users can open it or ask for an invitation. If they cannot register themselves, the page tells them how to get help. Errors offer a retry or a support contact.

Existing Logistics organization with an Open organization action — Users with access can open the company

Existing organization with guidance to request an invitation — Users without access can ask for an invitation

Warning that the organization has no active admin to grant access — A way forward when nobody can grant access

Warning that the user is not a Diadoc admin, with a certificate alternative — Users who cannot manage the company get another way to register

Organization not registered in Diadoc, with a Select a certificate action — Other registration options remain available

Truncated organization name with its full name visible in a tooltip — Long company names remain readable

Organization creation error with support, error code 408, and timeout details — Errors explain what to do next

Proposed error message variant with an Error code copy button — Proposed option to copy error details for support

Impact

We compared eight weeks before and eight weeks after release, with 420 completed company registrations in each.

Companies signing up without help: 40% → 65% 168 → 273 of 420 registrations.
Fewer manual registrations: −42% 252 → 147 handled by the onboarding team.
Team time saved: 35 hours Over eight weeks, calculated at 20 minutes per manual registration.
Time to get access: ~5 min Previously about one working day for users who needed help.

Alexey Linkov Frontend Developer @ Kontur

“His layouts are clear, structured, and easy to implement. He brings strong product thinking, attention to detail, and a good balance between user needs, business goals, and technical constraints.”

Ivan Tyulkin Frontend Developer @ Kontur

“As a frontend developer, I particularly valued his understanding of the technical side of the product. It made it easy to discuss interface behavior, implementation constraints, and solutions that worked for both users and the team.”